Internet and Voice Interruption

December 16, 2011 – 12:00 am

Dear valued customers,

We wish to apologize for any inconvenience caused during the internet and voice service interruption on Friday (16/12/2011). The interruption was the result of technical problems with our server.

Thank you for your kind understanding.


IE Net Outage on 01/12/2011

November 30, 2011 – 11:48 am

IE.Net wishes to announce that there will be a disruption to the Internet services from our scheduled network maintenance. Due to this, customers might not be able to access to internet services during that period on :

Date : 1st December 2011

Time : 11:30 pm to 3:00 am

Should there be problems accessing to our services after the maintenance period, you may contact our Customer Care Line at 03-23302777 (9am – 6pm) or email us at custcare@ie.net.my for further assistance.


Closure of Extiva’s office at The Saffron

February 18, 2011 – 5:03 pm

Please note that we will be ending our tenancy of the sub-office located at The Saffron effective March 1, 2011.

For Enquiry or Feedback,  you may:

  1. Call our Customer Care Line at 03-2330 2777 (9am to 6pm, Monday to Friday)
  2. Write to us at custcare@ie.net.my

Payment Options:

  • Walk-In (Drop the cheque into the Cheque Drop Box located at Saffron Management Office and Guard House)
    • Cheque – Payable to “Extiva Communications Sdn Bhd“. Please write your account number and bill reference number behind the cheque. For mailing, please address to “Level 3, Annexe Block, Lot 10 Shopping Centre, 50, Jalan Sultan Ismail, 50250 Kuala Lumpur.”
    • Cash – For cash payment, visit us at “Level 3, Annexe Block, Lot 10 Shopping Centre, 50, Jalan Sultan Ismail, 50250 Kuala Lumpur.”
  • Direct Bank-In
    • Extiva Communications Maybank Account Number: 5140 1137 7459
    • Bank In over the counter or Cheque Manual Drop Box Only
    • Please email custcare@ie.net.my or fax bank-in slip with your account number and bill reference number to 03-2330 2701
  • Online Credit Card Payment (only for ieData user)
    • Login with your ieData username & password via top right hand corner of this page to view bills
    • Select to pay via Visa or Master card

Happy Chinese New Year & Happy Holiday

January 31, 2011 – 5:04 pm
Rabbit Year 2011

picture source: www.flickr.com/photos/27960231@N02

We would like to greet fellow Malaysians a Happy Chinese Lunar New Year. May the year of the rabbit brings you health and happiness. To all customers, a happy holiday to you and your family.

Please be informed that our office will be closed from 1st until 6th February 2011 (Saffron office will be openned on the 8th February) . If you have any service request, kindly email to custcare@ie.net.my


Service Disruption Notice

September 26, 2010 – 3:05 pm

Dear Valued Customers,

Saffron condominium server room experienced a power outage today Sunday 26th September 2010, between the hours of 6.00am – 2.15pm. Our response team attended to the problem immediately.

All services should be up and running after that. Some customers may continue to experience ieVoice service disruption. Please be assured we will attend to the remaining problem as soon as possible. We regrets any inconvenience this may cause you.

Yours sincerely,

Technical Team